Frequently Asked Questions

Notify us by e-mail of your intention to return an item, and the reason for the return. If you suspect a manufacturer's defect, please send a photo of the defect by e-mail. Include your name, order number, proof of purchase, and indicate if you would prefer a refund or store credit 

We would be happy to change or cancel an order once it has been placed as long as it's before we've shipped it out. 

If your online order is not as expected, please contact us 

If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible for assistance. 

We ship worldwide. 

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

North America: 2-7 business days

Europe: 4-14 business days

Australia, New Zealand and Oceania: 4-14 business days

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.